Use the website's help options so your request reaches the correct people and remains attached to its relevant records.

Use Report a Bug for broken buttons, missing data, display problems, duplicate results, incorrect rewards, or other technical issues. Include the page, character, action, approximate time, and what you expected to happen. Do not repeat a reward-producing action while waiting.

Use Report a Player or Post for harassment, rule concerns, privacy issues, metagaming, or inappropriate content. Reports are private and staff review surrounding context.

Use Application Help for character-form questions. Only Admins and designated Application Reviewers can access Staff Applications. Use Design Help for bases, artwork, markings, palettes, and creator assistance.

Use a Story Question for unusual backstories, relationships, code bends, outsider connections, accessories, spiritual connections, or plot concepts. Use the Medical, Graduation, Shop, Breeding, and Lifecycle request areas for those specialized systems.

For an immediate safety concern, leave the scene and contact staff. Do not expose private reports in OOC Chat. The Staff Directory explains which roles can help without revealing private permissions or notes.